EXISTING CLIENTS 

with GIFT VOUCHERS

BUT HAVE NOTE FLOATED WITH US BEFORE

and purchased BEFORE 15th MAY 21

Unfortunately due to EU Data Protection rules, the software company was unable to take over specific categories of information.

As a result of this restriction, some customers have to CREATE A NEW ACCOUNT.

But, let's check if you have an account or not.  Please follow the guidance below:

CA1c3.jpg
CA2c3.jpg
CA3c2.jpg

IF A RED WARNING APPEARS, GOOD NEWS, YOU HAVE AN ACCOUNT.

YOU NEED TO FOLLOW DIFFERENT GUIDANCE FOUND HERE

NO RED WARNING, PLEASE CONTINUE AS BELOW:

CA2.JPG

COMPLETE THE FIELDS AND THEN CLICK

MAKE ACCOUNT

new account C1C1.jpg
new account C2.jpg

YOUR FLOAT GIFT CODE WILL NOT SHOW UP HERE, AS IT WAS PART OF THE RESTRICTION.

BUT IT IS IN THE SYSTEM - SO DON'T WORRY.

IF YOU WANT TO GO AND BOOK A FLOAT, GO TO BOOKING TAB, CHOOSE DAY AND TIME AND CONFIRM.​

new account 5C2.jpg

ENTER YOUR GIFT CARD OR VOUCHER CODE IN THE HIGHLIGHTED BOX

NO FLOAT CREDITS SHOWING?

If you don't see any Float credits in your account, it means your Gift Voucher have not been associated with your account and constrained by EU Data Protection rules on data transfer.

So if you go into the system (whilst still logged in) and book a Float, choosing your day and time required, enter your GIFT VOUCHER CODE AT CHECKOUT this will fix the problem.

ANY PROBLEMS, PLEASE EMAIL: float@urbanwellnesshub.co.uk