EXISTING CLIENTS
with GIFT VOUCHERS
WHO HAVE FLOATED WITH US BEFORE.
GIFT VOUCHERS
purchased BEFORE 15th MAY 21
Please see guidance to access your Float credits that have been transferred over from our old booking system to the new one. PS you only need to do this once.
If you don't see any Float credits in your account, it means your Gift Voucher have not been associated with your account and constrained by EU Data Protection rules on data transfer. You will need to CREATE AN ACCOUNT
GO TO BOOKING PAGE AND FOLLOW THE GUIDANCE BELOW
IF YOU DON'T SEE THE RED WARNING STRIP, YOU WILL NEED TO CREATE AN ACCOUNT
CLICK HERE TO SEE THE GUIDANCE ON CREATING A NEW ACCOUNT
Go to your mail inbox, find the email called "Urban Wellness Float Password Reset Requested" and click on the link inside the email. (See picture below)
Once your set your password, you will be able to login and access your account. Please take a minute to complete any missing information, especially you mobile number. The picture below is what you will see.
That's it. You should now see any Float Credits you own in the area called "SERVICE CREDITS".
NO FLOAT CREDITS SHOWING?
If you don't see any Float credits in your account, it means your Gift Voucher have not been associated with your account and constrained by EU Data Protection rules on data transfer.
So if you go into the system (whilst still logged in) and book a Float, choosing your day and time required, enter your GIFT VOUCHER CODE AT CHECKOUT this will fix the problem.