WE HAVE CHANGED OVER TO A NEW BOOKING SYSTEM

Our new booking system carried 90% of all Float credits from the old system along with some of your customer data.

Unfortunately due to EU Data Protection rules, the software company were unable to link Gift Cards* for specific categories of people in the new system.

So we had to come up with some 'work-arounds' to help the majority of customers.

Please click on the box below to take you to your account activation, or how to book a Float using your Gift CODES found on your Gift Voucher*.

If you find yourself in the 10% category, after following the 'activate account' guidance, you will have to create a new account

 

We are only human and we are also working with a new system. Please bear with us while we get it all sorted.

*Gift Cards or Vouchers included, Mothers Day, Black Friday, Xmas Cards, Charity Gifts, Coupons and others. These were purchased by someone and gifted to you and they are unused.

We kindly request that you send an email in the first instance, as we may have to do some work on your account behind the scenes.

We are manning our email inbox for float@urbanwellnesshub.co.uk from 07.00 until 20.00 each day for the next two weeks. So our responses to your query will be actioned asap. 

SHAREABLE BETWEEN 2 PEOPLE

EXISTING CUSTOMER

  • Have a Gift Voucher

  • Have Floated with us before

  • Activate your account

GIFT VOUCHER OWNER

  • NOT Floated with us before?

  • Have Gift Voucher

  • You need to create an account

 

EXISTING CUSTOMER

  • Have Float credits sitting in the system

  • Have Floated with us before

  • Just want to activate your account?

 

EXISTING CUSTOMER

  • Have Float credits sitting in the system

  • Have Floated with us before

  • Want to BOOK a Float now

NEW CUSTOMERS

  • Please just head over to the new booking system

For customers with  Float Gift Vouchers and have Floated with us before

For customers with  who have Floated with us before and want to verify your account

For customers with  who have Floated with us before and want to book a Float

CUSTOMER HELP

Please see guidance below on which option to use