top of page

Terms & Conditions

Memberships

  • If you are planning to take out a Membership, please register in the booking system. It makes it so much easier to change things or cancel when you need to.

  • Memberships are purchased and payments taken via our online booking system and are valid immediately following purchase and are automatically renewed each month.

  • You are entitled to the stated number of floats per month and other benefits as stipulated for your chosen membership.

  • For 2 and 4 Float plan memberships - this can be shared with one other person, a family member or partner or whoever you chose. A named individual must be nominated (name,  email address and photograph ID) at point of booking online, before this individual can use the Float Room.

  • The second nominated person can be changed once over the membership term, if required.

  • The 2 and 4 Float plan membership must be purchased by a single individual and paid by a single debit/credit Voucher.

  • All Memberships initially have a minimum 2 month commitment period during which cancellation may not be made. Following this 2 month period, you can cancel your membership by:

    • use the CANCEL MEMBERSHIP button link in your original confirmation email, or

    • if you have registered, log-in and select CANCEL MEMBERSHIP button

    • the responsibility to cancel your membership is yours alone

  • If due to personal or work reasons you need to freeze your membership, you can do this for up to a period of 3 months. This saves you having to re-register. Rolling Float credits will not be valid during this period, but any unused float credits will remain valid for you to use when you start up your membership again.

  • By signing up for membership you consent to receive occasional emails about member-only special offers and deals, and other membership-related information.

  • When you sign up to membership, you will need to input details of a debit or credit card.  These are securely stored by our payment processor STRIPE.  The card will be charged the monthly membership fee on the day of the month that you signed up.  Months are charged in advance.  Paid membership fees are non-refundable and non-transferrable.

  • You can change your membership level at any time if you would like to upgrade/downgrade. Please contact Urban Wellness Float to arrange this.

  • Unused Floats in the month:

  • 1 Float membership – 1 Float can carry forward into the next 2 months

  • 2 Float membership – 2 Float can carry forward into the next 3 months

  • 4 Float membership – 4 Floats can carry forward into the next four months

1, 3 & 5 Float Session Purchase

  • If, after your first float you decide you would like to take advantage of the 5 Float package, you can purchase an upgrade at the Hub on the day of your first Float.  The first Float will be taken off your 5 Float quota.

  • 3 and 5 Float packages are not shareable.  They are designed to allow the individual to truly experience what floatation has to offer.

  • The 3 and 5 float packages are non-refundable, but they are transferrable. So, if for whatever reason you can't or don't wish to float, you can gift (or even sell) your remaining 2 or 4 credits to a family member, a colleague or friend. They can only be gifted to a single person, once and you should only have used one float credit.

  • You can always use our "Float It Forward" scheme, gifting the remaining credit/s to those who may benefit from floating.

Gift Vouchers

  • Gift Vouchers are purchased via our online booking system.

  • Gift Vouchers are valid for 12 months from the purchase date.

  • Gift Vouchers can be downloaded after purchasing.

  • Physical traditional PAPER Gift Vouchers can be provided upon request for a small charge. See price list for current rate which includes; printed gift card; personalised message; coloured envelope; float flyer; mailing envelope and postage fee (UK mainland only).

  • Gift Vouchers are non refundable

Gift Voucher Redemptions

  • Booking with a Gift Voucher can be done on our booking system.

  • Every gift Voucher has a unique number which will be needed when making a booking online.

  • The person receiving the gift card must agree to these terms and conditions before they can float.

  • The person receiving the gift card must go onto our booking system, book an appointment and then fill out a New Client Float Form before they can Float.

 

Prices and Special Offers

  • We aim to ensure all prices and website content are current at all times, but we are only human and if we make a mistake we may not be able to honour it.

  • Special offers may change without prior notice so if you want to be sure of securing the special offer price, ensure that it is live on the website when you make your booking.

  • Certain special offers carry a shorter than normal expiry date, so please always check the expiry before you purchase any special offers, to make sure they meet your needs.

 

Cancellations

  • 24 hours or less - if you have to cancel less than 24 hours ahead of your scheduled time, we request you try and fill your slot by passing your float appointment to a family member, a friend or work colleague.  If successful, please tell us their name and mobile number and we will get in contact with them.

  • 24 hours or less - cancellations must be made no later than 24 hours prior to your session otherwise, you forfeit your payment. Cancellation must be made by contacting us - call 07488385013 (if there is no answer, please leave a voice message with your name and appointment time) or text message 07488385013 or email to: float@urbanwellnesshub.co.uk

  • Please do not use social media to contact us as social media channels are not monitored. .

  • Once we are made aware of your cancellation, we shall do everything in our power to try and fill your appointed time slot. If we are successful, then we ask you to pay only a £20 cancellation fee on your next visit. This fee covers, but is not limited to: the admin time and effort needed to post the availability of your cancelled slot online; UWFloat staff contacting any wait-listed clients; subsequent text messages and calls with clients; text messages and calls with yourself as required.

  • 24 hours or more - We appreciate things happen which are outwith your control and if you have to cancel your scheduled Float appointment, the Float credit will be returned back into your online account in our scheduling system.

    • You can do this yourself by logging into the scheduling system, or follow the links at the bottom of your confirmation email.

    • Find your appointment either on the calendar or within your account. Select CANCEL, then confirm the cancellation.

    • Your credit will be back in your account.

    • This allows you to rebook your Float at a time to suit yourself.

 

No-Shows

  • If you book an appointment and do not attend the session, then you will unfortunately lose your payment/Gift Voucher Float/Membership Float

Float Induction - 1st Float Only

  • New Customer on their 1st Float - our Float Induction is a mandatory requirement for Health & Safety reasons.

  • New Customer must arrive 10 minutes ahead of their scheduled booking time to recieve an induction and familiarisation.

 

Late Arrival

  • New customer - If you arrive more than 10 minutes late, you can still float but your Float time will be reduced proportionately.

  • Existing customer – if you arrive late, you can still float but your time will be reduced proportionately to your late arrival.

 

Complaints

  • Whilst we try very hard to ensure your Float provides you with a experience is good one at Urban Wellness Float, should you have any complaints, please give your feedback before departing the Urban Wellness Hub or drop us an email float@urbanwellnesshub.co.uk

  • We will endeavour to respond to your email within 24 hours and work the issue through to a satisfactory conclusion.

 

Age Restrictions

  • Sorry, the minimum age to enjoy a floatation session unaccompanied is 16 years old, due to Health & Safety reasons. We may require you to produce photo ID as proof of age.

  • A person aged 14 or 15 may float provided that person is accompanied by a parent or guardian.

 

Health - General Restrictions

There will be wet and potentially slippery surfaces in the float centre. You must behave with due care and attention during your visit.

You must not float if you:

  • are under the influence of any alcohol or drugs

  • have open wounds, sores, or rashes

  • have any contagious disease

  • have incontinence

  • have uncontrolled kidney disease

  • have uncontrolled psychosis or schizophrenia

  • have an uncontrolled seizure disorder

  • have uncontrolled low blood pressure

  • have an uncontrolled heart condition

  • have recently had chemotherapy

  • are allergic to Epsom salt (magnesium sulphate)

  • are in the first trimester of pregnancy

 

  • If you have one of these conditions, you must consult your healthcare professional to get confirmation from them that it is safe for you to float and that by floating you would not put others at risk. If your healthcare professional requires more information about floatation before they can make this judgement, please given them our Float documentation which explains floatation.

  • If floating while on your period, you must use a tampon or menstrual cup to control your flow, as you would in a swimming pool. If you use a tampon please ensure it is fully inserted.

  • If you suffer from severe motion sickness in other circumstances (eg in a boat, car etc), there is a chance you could suffer from it in a Float Room. If you usually use medication to control your motion sickness in these circumstances, you may wish to consider doing so in the case of floating.

If you are diabetic, please be aware that floating reduces the cortisol level in the body, which in turn lowers blood sugar levels.

If you have a health condition and are in any doubt about whether you can float safely, please consult your doctor before booking.

 

Mobility

  • Urban Wellness Hub is completely on the ground floor and has disabled access to the front door. You must be capable of independently moving around the Hub safely.

  • Getting in and out of the Float Room is similar to getting in and out of a bath. You must be able to do this unaided, or;

    • We have a number of clients who request their partner, family member or carer to assist them getting into, or out of the room.

 

Email Enquiries

 

Website Content

  • While every effort has been taken to ensure the accuracy of all content on the website, some errors may occur, and Urban Wellness Float is not liable for any perceived inaccuracies

 

Privacy

  • We guarantee - Your personal details will not be shared with any 3rd parties by Urban Wellness Hub nor Urban Wellness Float.

 

Thank you... And Breathe…

Thanks for reading this far, its appreciated but the wee writing has all the important stuff you need to know about. We are looking forward to welcoming you for your first and subsequent Floats.

Terms and Conditions Version 5.0  (live 4th Oct 2022) THIS PAGE

Terms and Conditions Version 4.0  (live Mar 2021)

Terms and Conditions Version 3.0  (live 5th Mar  2020)

Terms and Conditions Version 2.0  (live 27th Nov 2019)

Terms and Conditions Version 1.0 (live 2nd May 2019)

cancellation
General Restictions
Age Restrictions
Cancellaton Policy
bottom of page